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Last month, a member called the Boots on the Ground phone to inquire about the status of her membership, simply because the office wasn’t open yet. It was a few minutes before 9:00 a.m., and she was apparently impatient. Well, guess what? There was nothing I could do for her from my end, except to have someone in membership services call her back when the office opened. We know that sometimes it is difficult to get through on the phone, as our office hours are limited to 9 a.m. to 4 p.m. Monday-Friday, and during those times, the phones are sometimes quite busy. But here is the decision I put before you: Would you rather we put our assets into education and legal defense for our members, or spend that money on more staff and longer office hours?

More Legal Defense Plans Come Online

We have heard of yet another pre-paid legal/insurance plan now being offered. That makes at least a half a dozen out there competing for this market, and we still get calls and e-mails asking us to sort out the different plans. We have to tell them we’re sorry, but defining another businesses’ services is not our role, it is theirs. If you’ve had similar questions, please consider one thing.

Any protection that incorporates insurance can vanish at the drop of the hat.

Insurance policies can be dropped at anytime before an incident occurs. Do you know how credible your plan is? Is it backed by a big name insurance company or backed by a no-name insurance company? What protection do you have to make sure the company will be around years in the future? How solvent is the company, and how reliable are they when it comes to doing what they promise to do? How open and up-front are the people you are dealing with? Does a human or a machine answer the phone when you call, and if you get a machine, do they call you back promptly when business hours next roll around? If you get a human, is he or she just a call center staffer, or do you get someone who can actually answer your questions?

For the non-Network members reading this, please consider these questions before giving your credit card number out. You might be surprised at the quality of answers you receive.

Gun Rights Policy Conference

As we move into the fall, we are looking forward to attending our first Gun Rights Policy Conference, (http://www.saf.org/default.asp?p=grpc) sponsored by the Second Amendment Foundation. It will be held in Houston, TX, Sept. 27-29. If you go, please watch for me and stop and introduce yourself, okay?

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